Mornington Veterinary Centre 03 453 0699 After-hours/Emergency Phone: 03 453 0699

COVID-19 Our Response Plan

 

The health and well-being of our people and clients is paramount. Veterinary services are considered essential services by governments around the world due to the importance of the work veterinarians do in ensuring the welfare, bio security, surgical and emergency services for ill and injured animals.

 

Our waiting area is now closed

To help us remain fully operational we ask the following:

 

We’ve introduced a new process

1.      Arrival, please stay in your car.  Cats must be in a cage and dogs on a lead

2.      Call reception 453 0699

3.      One of our nurses will come out to you and explain what will happen next

4.      We’ll take your pet into our consultation rooms

5.      The vet starts the consultation, calls you for a history and to discuss a treatment plan

6.      Your pet is delivered back to you outside

7.      We will provide you with an invoice at the end and ask you make payment via your internet banking online

 

Admissions

  • If your pet is being admitted to stay with us, a member of staff will greet you for admission and will follow points 1 - 4 above
  • Discharges will be given via the phone to support physical distancing

 

Boarding Bookings:

  • We are not taking any boarding bookings at this time unless it is an emergency

 

In case of an emergency

Please try to call us before arriving, this will ensure someone is available to help your pet


For self-isolation or unwell clients

  • If you are sick or displaying any flu/cold symptoms we respectfully ask you to not come into the clinic. We do not want to put our staff or other clients at risk so will not be consulting with anyone who has these symptoms. Please contact us if you require urgent vet care and we can discuss alternative options

 

Reduced Services

In order to help flatten the curve we’ve reduced the list of services we currently offer:

 

What we are seeing:

  • Pets with urgent and emergency issues
  • Puppy and kitten vaccinations

 

What we aren’t seeing

Routine visits such as routine weight control, grooming, boarding, nail clips

 

Other important changes:

  • Please check-out our new opening hours, we have made some changes
  • We have put extra hygiene practices in place, all clinic areas are thoroughly cleaned with a disinfectant that effectively inactivates Covid-19
  • Call us for initial advice for you and your furry friend and we will guide you from there.
  • We encourage internet payments to support physical distancing
  • We require all consultations to be booked in advance
  • One person per patient per visit
  • We will no longer be doing home visits
  • We can courier food to you and can organise an internet payment.
  • As much as we enjoy our walk-in visits from you all, we ask to call ahead for collection of food/medication to process internet payments and pick-ups outside of the clinic to help with physical distancing and to flatten the curve.

 

Thank you for your ongoing support at this difficult time, we really appreciate it.

We’re in this together